FAQs

Is it safe to meet people on the internet?
Internet dating is as safe (if not safer) as meeting people elsewhere (clubs, bars etc). With Checkmate Introductions you get to vet members before meeting them; this is something you can't do in a bar,club,etc!

Be careful what information you give out on the site. Do not give out personal details such as your full name, telephone number or email address until you have spent time chatting online, and feel completely comfortable with the other member.
Don't rush to meet members in real life. Get to know other members well before agreeing to meet them. Consider arranging to talk on the phone before agreeing to meet up. Don't give your address to anyone you haven't already met in person and only then when you feel completely comfortable with them.
If you do decide to meet someone, meet in a safe public place and tell a friend where you are going.
Go to ?Help and Tips? section for more advise when meeting
Whats does full membership cover
Send and receive mail and one-to-ones,
Post on the message boards,
Use the Chatroom,
Create a Meet in the Meets Manager,
Sign up for Meets arranged by other members.
What happens when my subscription runs out?
Other members can still see your profile
Other members can email you but you cannot read their email
You cannot view other members details
You cannot enter the chat room
How can I pay for my account with Checkmate Introduction?
We can accept secure credit card payments over the Internet (a very safe method)
Alternatively, you may send a cheque to our postal address. Please note that for security reasons, we are unable to accept payment by means of bank transfer, postal orders, or cash. Please view the "Payment Options" page of the website for further details.

Please send to:
Checkmate Introductions
PO BOX 225
Chipping Norton
OX7 9AF

Quote you username,password, email address
How do I terminate my account?
Please use the ?Contact Us? page to send this request to us. Please be sure to specify whether you would also like your account/profile to be removed from the site.

If your account is removed from the site, then this will include your photos, personal profile, and all mails you have sent or received within the site. Your email address will also be removed from our member database.
I've forgotten my password. What should I do
Click on "Forgot password" and we will email your username ID and password to you
Why aren't my username and password recognised when I try to log on?
In such a case, please make sure that you type in both your username and password correctly. Using the correct case. Remember where you used lower and upper case. Also ensure that there are no spaces on either side of what you type in.

You can always request a password reminder which will be sent to your email address.
When I enter my username on the login page, can I stop my password appearing automatically?
Yes. If you are using Internet Explorer please go to:

1. Tools
2. Internet Options
3. Click on the 'Content Tab'
4. Click on the 'AutoComplete' button near the bottom.
5. Uncheck the boxes which says "User names and passwords on forms".

Doing this will ensure that the password will have to be entered each time.
I would like to change my username. How can I do this?
Unfortunately, for a number of reasons, we are unable to facilitate a change of username
How do I change my email address?
Go to into "Your Info"and "User details". Enter your new email address and press save.
How can I forward my photo(s) to Checkmate Introductions?
Once you have a picture up, you are statistically far more likely to receive emails and one-to-ones from other members. There are a number of ways you can get your photos onto Checkmate Introductions. If they are of .jpg or .jpeg type, then you can use the form on the site. Just log in to Checkmate Introductions and go to the "Your info"on the menu, followed by ?images?and follow the guidelines on that page.

Alternatively, you can e-mail your photos, as attachments, to sales@checkmateintroductions.co.uk (ensuring that you include your username and password in the e-mail). Guidelines for this are also listed on the "Images" page on the website.

Finally, you can post your photos to us and we can scan them in for you. If you want your photos returned, you must include a stamped addressed envelope. Further details and our postal address are listed on the "images" page.
How long does it take to get my photo/profile approved?
Usually, we approve all photos and profile text within 24 hours. Often, it's a lot less than this, but we cannot offer any guarantees.
Why was my photo/profile declined?
They are declined because they are either inappropriate or they were not clear. We will email you and confirm the reason.
I can't seem to find many compatible members, why is that?
The more specific you are with your preferences the more you narrow down the amount of members you will view. By leaving the fields unticked you will see a wider variety of people.

The site is constantly growing and changing, and new members do appear all the time. As it grows, we are able to spend more and more on advertising, thus bringing in even more new members. If there's no-one on the site that you want to contact right now, we feel sure that you'll find new people online soon, so do keep trying!
Why can't I use the Chatroom?
If you have a firewall running, this may stop the Chatroom from opening. You should check that the firewall popup killer is turned off.
What is a "one-to-one2?
When in the chat room you have the ability to corrospond with one member for a private chat, instead of all members that are using the chat room
Why does it sometimes take a while to get a reply to my one-to-one?
The one-to-one screen refreshes every few seconds to see whether the other member has responded, but other pages within the site do not, so members only receive notification of your one-to-one when they change page. Also, some members may not respond at all, or may respond slowly (perhaps because they are typing a long response, or because they type slowly, or because they are still on a previous page, etc).
How can I turn off the one-to-one facility?
It's not possible to turn the one-to-one off independently. You can prevent all other members contacting you by blocking them. Put the members username in the search facility. When you view their details, you will see a blocking button.
Why doesn't my mailbox show all the mail sent to me?
Normally, mail will remain in your inbox on the site unless you delete it. However, if the recipient leaves the site and has their profile removed, then their mail is automatically deleted.
Why hasn't my mail been read?
Mail can only be read by other members with full membership, so it may be that the recipients of your mail are not currently full members and have chosen not to join to read your mail, or just that they haven't been online in the last week or so. Some people come online only intermittently. However, everybody is made aware when they have been sent mail through an e-mail alert that we send out. We recommend perseverance.
How can I block a member?
When viewing a members crirtia, there is a blocking button. Once you have clicked this button, they will appear in you "Manage Contacts" section along with the prefered members that you've chosen to add to your contact list
Will I know if another member has blocked me?
You won't. If somebody doesn't reply to your messages they are either: Not interested, their subscription has elapsed or they have blocked you. Please don't be offended as you have many other members to corrospond with.
Can you unblock a member, or pass a message on to someone who has blocked me?
It is against site policy for us to intercede on the part of a member who is trying to contact someone who has blocked them. If one member blocks another because, for example, they have been made to feel uncomfortable, then it would only add to their discomfort if they felt the blocked member was trying to circumvent the blocking system.



FAQs Is it safe to meet people on the internet? Internet dating is as safe (if not safer) as meeting people elsewhere (clubs, bars etc). With Checkmate Introductions you get to vet members before meeting them; this is something you can't do in a bar,club,etc! Be careful what information you give out on the site. Do not give out personal details such as your full name, telephone number or email address until you have spent time chatting online, and feel completely comfortable with the other member. Don't rush to meet members in real life. Get to know other members well before agreeing to meet them. Consider arranging to talk on the phone before agreeing to meet up. Don't give your address to anyone you haven't already met in person and only then when you feel completely comfortable with them. If you do decide to meet someone, meet in a safe public place and tell a friend where you are going. Go to ?Help and Tips? section for more advise when meeting Whats does full membership cover Send and receive mail and one-to-ones, Post on the message boards, Use the Chatroom, Create a Meet in the Meets Manager, Sign up for Meets arranged by other members. What happens when my subscription runs out? Other members can still see your profile Other members can email you but you cannot read their email You cannot view other members details You cannot enter the chat room How can I pay for my account with Checkmate Introduction? We can accept secure credit card payments over the Internet (a very safe method) Alternatively, you may send a cheque to our postal address. Please note that for security reasons, we are unable to accept payment by means of bank transfer, postal orders, or cash. Please view the "Payment Options" page of the website for further details. Please send to: Checkmate Introductions PO BOX 225 Chipping Norton OX7 9AF Quote you username,password, email address How do I terminate my account? Please use the ?Contact Us? page to send this request to us. Please be sure to specify whether you would also like your account/profile to be removed from the site. If your account is removed from the site, then this will include your photos, personal profile, and all mails you have sent or received within the site. Your email address will also be removed from our member database. I've forgotten my password. What should I do Click on "Forgot password" and we will email your username ID and password to you Why aren't my username and password recognised when I try to log on? In such a case, please make sure that you type in both your username and password correctly. Using the correct case. Remember where you used lower and upper case. Also ensure that there are no spaces on either side of what you type in. You can always request a password reminder which will be sent to your email address. When I enter my username on the login page, can I stop my password appearing automatically? Yes. If you are using Internet Explorer please go to: 1. Tools 2. Internet Options 3. Click on the 'Content Tab' 4. Click on the 'AutoComplete' button near the bottom. 5. Uncheck the boxes which says "User names and passwords on forms". Doing this will ensure that the password will have to be entered each time. I would like to change my username. How can I do this? Unfortunately, for a number of reasons, we are unable to facilitate a change of username How do I change my email address? Go to into "Your Info"and "User details". Enter your new email address and press save. How can I forward my photo(s) to Checkmate Introductions? Once you have a picture up, you are statistically far more likely to receive emails and one-to-ones from other members. There are a number of ways you can get your photos onto Checkmate Introductions. If they are of .jpg or .jpeg type, then you can use the form on the site. Just log in to Checkmate Introductions and go to the "Your info"on the menu, followed by ?images?and follow the guidelines on that page. Alternatively, you can e-mail your photos, as attachments, to sales@checkmateintroductions.co.uk (ensuring that you include your username and password in the e-mail). Guidelines for this are also listed on the "Images" page on the website. Finally, you can post your photos to us and we can scan them in for you. If you want your photos returned, you must include a stamped addressed envelope. Further details and our postal address are listed on the "images" page. How long does it take to get my photo/profile approved? Usually, we approve all photos and profile text within 24 hours. Often, it's a lot less than this, but we cannot offer any guarantees. Why was my photo/profile declined? They are declined because they are either inappropriate or they were not clear. We will email you and confirm the reason. I can't seem to find many compatible members, why is that? The more specific you are with your preferences the more you narrow down the amount of members you will view. By leaving the fields unticked you will see a wider variety of people. The site is constantly growing and changing, and new members do appear all the time. As it grows, we are able to spend more and more on advertising, thus bringing in even more new members. If there's no-one on the site that you want to contact right now, we feel sure that you'll find new people online soon, so do keep trying! Why can't I use the Chatroom? If you have a firewall running, this may stop the Chatroom from opening. You should check that the firewall popup killer is turned off. What is a "one-to-one2? When in the chat room you have the ability to corrospond with one member for a private chat, instead of all members that are using the chat room Why does it sometimes take a while to get a reply to my one-to-one? The one-to-one screen refreshes every few seconds to see whether the other member has responded, but other pages within the site do not, so members only receive notification of your one-to-one when they change page. Also, some members may not respond at all, or may respond slowly (perhaps because they are typing a long response, or because they type slowly, or because they are still on a previous page, etc). How can I turn off the one-to-one facility? It's not possible to turn the one-to-one off independently. You can prevent all other members contacting you by blocking them. Put the members username in the search facility. When you view their details, you will see a blocking button. Why doesn't my mailbox show all the mail sent to me? Normally, mail will remain in your inbox on the site unless you delete it. However, if the recipient leaves the site and has their profile removed, then their mail is automatically deleted. Why hasn't my mail been read? Mail can only be read by other members with full membership, so it may be that the recipients of your mail are not currently full members and have chosen not to join to read your mail, or just that they haven't been online in the last week or so. Some people come online only intermittently. However, everybody is made aware when they have been sent mail through an e-mail alert that we send out. We recommend perseverance. How can I block a member? When viewing a members crirtia, there is a blocking button. Once you have clicked this button, they will appear in you "Manage Contacts" section along with the prefered members that you've chosen to add to your contact list Will I know if another member has blocked me? You won't. If somebody doesn't reply to your messages they are either: Not interested, their subscription has elapsed or they have blocked you. Please don't be offended as you have many other members to corrospond with. Can you unblock a member, or pass a message on to someone who has blocked me? It is against site policy for us to intercede on the part of a member who is trying to contact someone who has blocked them. If one member blocks another because, for example, they have been made to feel uncomfortable, then it would only add to their discomfort if they felt the blocked member was trying to circumvent the blocking system.

FAQs

Is it safe to meet people on the internet?

Whats does full membership cover

Send and receive mail and one-to-ones, Post on the message boards, Use the Chatroom, Create a Meet in the Meets Manager, Sign up for Meets arranged by other members.

What happens when my subscription runs out?

Other members can still see your profile Other members can email you but you cannot read their email You cannot view other members details You cannot enter the chat room

How can I pay for my account with Checkmate Introduction?

How do I terminate my account?

I've forgotten my password. What should I do

Click on "Forgot password" and we will email your username ID and password to you

Why aren't my username and password recognised when I try to log on?

When I enter my username on the login page, can I stop my password appearing automatically?

I would like to change my username. How can I do this?

Unfortunately, for a number of reasons, we are unable to facilitate a change of username

How do I change my email address?

Go to into "Your Info"and "User details". Enter your new email address and press save.

How can I forward my photo(s) to Checkmate Introductions?

How long does it take to get my photo/profile approved?

Usually, we approve all photos and profile text within 24 hours. Often, it's a lot less than this, but we cannot offer any guarantees.

Why was my photo/profile declined?

They are declined because they are either inappropriate or they were not clear. We will email you and confirm the reason.

I can't seem to find many compatible members, why is that?

Why can't I use the Chatroom?

If you have a firewall running, this may stop the Chatroom from opening. You should check that the firewall popup killer is turned off.

What is a "one-to-one2?

When in the chat room you have the ability to corrospond with one member for a private chat, instead of all members that are using the chat room

Why does it sometimes take a while to get a reply to my one-to-one?

How can I turn off the one-to-one facility?

It's not possible to turn the one-to-one off independently. You can prevent all other members contacting you by blocking them. Put the members username in the search facility. When you view their details, you will see a blocking button.

Why doesn't my mailbox show all the mail sent to me?

Normally, mail will remain in your inbox on the site unless you delete it. However, if the recipient leaves the site and has their profile removed, then their mail is automatically deleted.

Why hasn't my mail been read?

How can I block a member?

When viewing a members crirtia, there is a blocking button. Once you have clicked this button, they will appear in you "Manage Contacts" section along with the prefered members that you've chosen to add to your contact list

Will I know if another member has blocked me?

You won't. If somebody doesn't reply to your messages they are either: Not interested, their subscription has elapsed or they have blocked you. Please don't be offended as you have many other members to corrospond with.

Can you unblock a member, or pass a message on to someone who has blocked me?

Send and receive mail and one-to-ones,
Post on the message boards,
Use the Chatroom,
Create a Meet in the Meets Manager,
Sign up for Meets arranged by other members.

Other members can still see your profile
Other members can email you but you cannot read their email
You cannot view other members details
You cannot enter the chat room